AI Chatbots · Advice Centre
WhatsApp AI: Answering Customers Where They Already Are
Why WhatsApp is often the most effective place to put an AI chatbot.
Most customers already have WhatsApp open — meeting them there, with an AI-powered response, is often more effective than any other chat channel.
Why WhatsApp Specifically
Customers are already comfortable messaging on WhatsApp — there's no new app to download, no unfamiliar interface, just a conversation in a tool they already use daily.
What It Can Handle
- Instant answers to common questions, any time of day
- Booking and enquiry capture without a phone call
- Automatic handoff to a real person when needed
Setting Expectations
It's not pretending to be a person — customers are told upfront, and it hands off smoothly whenever a genuine conversation is needed.
FAQs
Generally not, as long as it's upfront and genuinely helpful rather than a frustrating loop.
Yes, properly set up it can capture bookings and enquiries directly within the conversation.
Yes, it integrates with WhatsApp Business.